Refund & Return Policy

Thank you for shopping with us. Customer satisfaction is our priority.

Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• The product must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase or order number is required.

Refund Eligibility

Refunds will only be issued if:

• You receive the wrong product.
• The product arrives damaged or defective.
• The product is missing parts due to our error.

Non-Refundable Items

We do not offer refunds for:

• Change of mind after delivery.
• Used or damaged products caused by the customer.
• Products returned without original packaging.
• Sale or clearance items (unless damaged or incorrect).

Return Process

1. Contact our customer support within 7 days of delivery.
2. Share your order number along with clear photos or videos of the issue.
3. Once your request is approved, we will provide return instructions.

Refund Processing

• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 5–7 business days using the original payment method or bank transfer, where applicable.

Exchange Policy

If you receive a defective or incorrect product, we will replace it at no additional cost, subject to product availability.

Shipping Costs

• If the return is due to our mistake (wrong or defective item), we will bear the return shipping cost.
• For all other approved returns, the customer is responsible for return shipping charges.

If you have any questions regarding our Refund & Return Policy, please contact our customer support team.